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Komatsu launches new fleet monitoring system for customers

Komatsu launches new fleet monitoring system for customers

Material provided by Komatsu 

Komatsu Australia has announced the launch of a new simplified, all-encompassing fleet management system for their construction customers, called myFleet.

myFleet allows users to view all machine data in one location across their entire fleet, while monitoring machine health and issues. The system is accessible through Komatsu’s customer portal, myKomatsu, and also allows users to request services from Komatsu in the platform so they can keep on top of service schedules and manage any issues on the go.

Todd Connolly, Komatsu Australia’s General Manager for Business Transformation, says this platform is one the team has been working on for a while, to deliver a streamlined system as many customers continue to grow their fleets.

“We’re always looking at what is the next thing we can bring to customers to help them run successful businesses. myFleet is the answer to fill a gap for many of our construction customers – they can have the information they need about their machines in the one place, and can easily access when they’re on the go, whether they’re working in the office for the day, or out on a jobsite,” Connolly said.

“Technology and innovation have always been at the core of what we do. myFleet is just another example of a way we’re delivering intuitive yet simple solutions to help move construction businesses forward and provide information about their fleet they might not have had access to before.”


 

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Image courtesy of Komatsu.
Image courtesy of Komatsu.

One feature that Todd believes will resonate well with customers is the machine health dashboard. “The dashboard provides users with the health status of each machine in their fleet, and some more information on what could be impacting their health, such as machine abnormality codes or inspections, so they can plan for any routine services and maintenance.”

To complement this, myFleet also gives users access to a full history of their service events, as well as a view on upcoming booked services or when services should be booked.

Steve Williams, Komatsu Australia’s National Manager, ICT and Fleet Management says, “We’ve made sure the dashboard gives users a quick and easy way to request a service booking with our Komatsu service technicians, then post-service they can see the service reports, with a comprehensive list of what has been checked, plus pictures of any issues that may have been captured in the service.

“We’re hoping to see some great uptake as we roll out myFleet across our construction customer base, and we’re excited to see how the dashboard will seamlessly fit into their everyday fleet management,” Williams said.

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