Contracts and tenders awarded, Industry News, Latest News, Rail infrastructure, Technology, Technology Update

New contract signed for VIC PT ticketing system

$150M Boost for VIC transport accessibility

A new 15-year ticketing contract has been signed and finalised for Conduent Business Services to operate the state’s public transport ticketing system.

The contract will aim to increase the efficiency and effectiveness of the myki system by introducing improvements to technology. These improvements will ensure that the public transport network remains safe, seamless and accessible for all users.

Trials for these improvements will commence in 2024, which will allow public transport users to tap on and off with their credit/debit card, as well as pay through a digital wallet on smart devices.

These changes will be made progressively, with no immediate changes slated for the current ticketing system (myki and V/Line).

Minister for Public Transport Ben Carroll said the improvements would help to future-proof the existing ticketing system.

“This new ticketing contract is an important step in the evolution of myki as a future-proofed ticket to travel on Victoria’s world-class public transport system,” Carroll said.

“We’ve made improvements to myki over the past seven years and now this new contract will provide a greater benefit to passengers – using proven technology to make it quicker and easier to top up, touch on and travel.”

Conduent Business Services has delivered and operates more than four hundred ticketing systems across 24 countries including in Paris, Dubai, Montreal and New Jersey.

The new contract will begin on December 1 2023.

Send this to a friend