Wirtgen Group has appointed John Richardson the new National Parts Manager for Australia and New Zealand. Richardson brings with him over 20 years’ experience in the spare parts sector, including eight years in parts management.
Wirtgen Group’s genuine spare parts are tailored to meet the requirements of Wirtgen machines operators. The Wirtgen Group Parts Shop provides customers with a variety of options to find the parts they are looking for – including an electronic WIDOS documentation system which makes it easy for customers to identify and order spare parts.
As National Parts Manager, Richardson will be managing all of Wirtgen’s spare parts operations in Australia and New Zealand, including preparing budgets, setting internal KPI’s and following up with customer satisfaction – something he is very passionate about.
“At Wirtgen, we pride ourselves on being ‘Close to Our Customers.’ Wirtgen Group is a company that ensures we have long term repeat partners in business because we have a passion for our products, and we are close to our customers.
During his years in the industry, Richardson says the biggest change he has experienced has been the move to online support for Wirtgen customers and partners.
“COVID-19 has been a catalyser in creating and growing online platforms that were not utilised previously. Over the last 18 months, we have seen more and more partners choose to order online through our Parts & More Online parts solution, and we have been able to engage through communication platforms such as Microsoft Teams and Zoom to offer our customers efficient online solutions to ensure their business never stops.”
Going forward, Richardson is keen on growing Wirtgen Group’s spare parts business even further.
“My goal now is to create an efficient and solid spare parts business by working with our partners and delivering long term sustainable solutions to their business.”